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SkillsTEC, Unit 10 Brooke Industrial Park, Norwich, Norfolk, NR15 1HJ ● tel: 01508 550430 ● email: ● web:
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Terms and Conditions...

These Terms and Conditions for the supply of training services by SkillsTEC are deemed to be accepted by the Client upon the booking of services supplied by SkillsTEC.

1. Where SkillsTEC arranges for an instructor to deliver services on the Client's premises or site, it is the Client's responsibility to ensure that they are protected by sufficient and adequate insurance against employer's liability and third party risks arising during or related to the supply of training requirements of the Client.

2. Where SkillsTEC arranges for an instructor to deliver training on the Client's premises, it is the Client's responsibility to ensure that they have the facilities available as specified on the 'on site course criteria form' which is issued along with the booking form.

3. Where a PASMA course is booked on site, we will ideally need an indoor area 6.2 metres high to erect a 4.2 metre mobile access tower. If this is not available, this part of the training can be carried out outside. However, if the weather conditions mean that the training must be abandoned, then SkillsTEC reserves the right to charge the Client as per the booking form for the whole duration of the course. Should the client wish to continue the training on another day, SkillsTEC reserves the right to charge for the extra time. The instructor's word is final.

4. SkillsTEC reserves the right to prevent delegates from attending a course, or to expel them from a course if their behaviour is deemed as inappropriate or disruptive. The instructor's word is final.

5. SkillsTEC must be informed in writing of any medical condition which may affect them or others (e.g. epilepsy, diabetes). SkillsTEC will keep such information in confidence. In addition for courses which involve physical activity, it is the responsibility of each trainee to take appropriate medical advice that they are fit to take part.

6. All delegates must be able to understand both spoken and written English in order to understand a course, as well as the safety instructions on equipment (not just in the training environment but also in the work environment). If a delegate does not meet this requirement, SkillsTEC reserves the right to not train the delegate and charge as per the booking form. The instructor's word is final.

7. The Client will accept full responsibility for all statutory requirements placed upon a Client by the relevant governing bodies and the Acts including the maintenance and safety of vehicles, plant, lifting equipment, protective clothing and all applicable insurances including any loss, injury or damage sustained during the course or training, or arising out of neglect and/or breach of statutory duty by the Client or any other way.

8. It is the Client's responsibility to ensure that the training facilities, equipment and conditions are appropriate to the training provision as indicated on the appropriate 'onsite booking form'. SkillsTEC and/or designated company representatives reserves the right to abandon/discontinue or rearrange the provision of training where such circumstances prevail that would affect the quality of the training provided. This includes the provision of faulty equipment and plant without relevant test certificates. In the event of cancellations/re-organisation, the Client is responsible for the costs incurred.

9. All fees quoted are exclusive of VAT. All fees are payable at least two weeks before the course is due to run. Clients may request credit but this will only be granted after a satisfactory credit check, and all invoices must be paid within 30 days of the invoice date and shall thereafter be subject to the provisions of the Commercial Debts (Late Payment of Invoices) Regulations 1998. No certificates or course reports will be issued until payment has been received in full.

10. All joining instructions will be forwarded following receipt of a correctly completed and signed booking form and payment.

11. SkillsTEC reserves the right to make changes to programmes, training, dates, venues and fees at any time as necessary. SkillsTEC will endeavour to provide a specific trainer for part or all the period of the course but this cannot be guaranteed whether for all or part of the period of the course.

12. SkillsTEC accepts no liability for loss where caused by its own negligence. Such loss shall be limited to the contract value and SkillsTEC will not be liable for further or consequential loss caused.

13. SkillsTEC reserves the right not to send out any certification until full payment for the course has been made. The cost for replacement ID Cards and Certificates is £35.00 + vat including postage.

14. SkillsTEC cannot guarantee that the food it provides is suitable for all allergy sufferers and therefore cannot take responsibility for food that may affect allergy sufferers. All food may contain nuts.

15. SkillsTEC uses the PASMA name and associated logos (“the PASMA Marks”) as a member of PASMA and under licence from PASMA. You acknowledge and agree that you are not permitted to use the PASMA Marks as a trade mark without prior written consent, save that you may describe us as a member of PASMA. You will not in any way represent that any course provided by us is offered by you or that you are in any way affiliated with us or PASMA.

16. You will not harvest content from our website at for use or display elsewhere (so-called “screen scraping” or “content scraping”), including but not limited to content relating to PASMA and/or PASMA training courses.

17. These Terms and Conditions of Business may only be varied by express agreement in writing by both the Client and a Principal of SkillsTEC.

Privacy Policy...

SkillsTEC are committed to protecting your privacy and we comply with the data protection laws applicable to the UK. This Privacy Policy outlines how your personal information is treated and forms part of our Terms and Conditions.

What information do we collect?
When you complete a form on our website, we may ask you for your name, e-mail address, postal address and your telephone number(s). This is so we can contact you easily if required. If you register online with us, we may also ask for a username and password. This is solely to provide access to the SkillsTEC website at a later date without the need for re-entering your contact details.

How do we use your information?
Any personal data relating to you will be used and recorded by us in accordance with current data protection legislation and this Privacy Policy. We use the information collected from you to help in any issues you may have relating to this website. We may use your personal information to communicate with you, for record keeping purposes, and in aggregate (and therefore anonymously) for market research purposes, to track activity on our site, to publish trends and/or to improve usefulness and content. We do not sell trade or rent your personal information to other parties.

Cookies are small text files that a web site transfers to a site visitor's hard disk or browser for added functionality, or for tracking web site usage. We do not use cookies to gather personal information such as a person's name or e-mail address. In order to measure the effectiveness of our on-line presence, The SkillsTEC website may use cookies to identify repeat visitors to our site and to determine the path visitors take on our site. Any information gathered by the use of cookies is compiled on an aggregate, anonymous basis. Use of cookies is an industry standard and many web sites use them. If you do not wish to receive cookies, or want to be notified of when they are placed, you can set your web browser to do so, if your browser so permits.

Cancellation Policy...

Where a firm booking is subsequently cancelled, altered or rebooked to another date by you, SkillsTEC reserves the right to apply the following charges:

1. Notice received more than 28 days before the course start date, full refund or credit for rebooking of the course, subject to availability;

2. Notice received 15 - 28 days before the course start date, 80% refund of the course fee or 100% credit for rebooking of the course, subject to availability;

3. Notice received 8 - 14 days before the course start date, 50% refund of the course fee or 75% credit for rebooking the course, subject to availability;

4. Notice received 7 days or less before the course start date, no refund of the course fee or 50% credit for rebooking the course, subject to availability. All notice must be in writing. The date that SkillsTEC receives the written notice of cancellation or amendment will be regarded as the date the notice has been made and appropriate charges will be applied. However, candidate substitutions may be made prior to the course start date.

5. No credit, transfer or rebooking credit will be given for any failure to attend a course or arrive before the course start time, for whatever reason, where no prior notice has been received.


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2011 - 2012 SkillsTEC. Registered VAT number: 130 4364 52.
IPAF membership 01/05/2012 - certificate: 725. PASMA associate membership 22/04/2011 - certificate: 104299. Ladder Association membership 14/07/2014 - certificate: 3729.

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